Payments & Refunds Policy

last updated on : 19th Dec, 2025

This Payment Policy outlines the payment methods available on our website, the security features applicable to each method, procedures for cancelling recurring payments, applicable user fees, chargeback options, and contact details of relevant payment service providers, in compliance with applicable laws including the Consumer Protection (E-Commerce) Rules, 2020.

1. Accepted Payment Methods

We offer the following payment methods on our website:

  • Credit Cards (Visa, MasterCard, RuPay)
  • Debit Cards (Visa, MasterCard, RuPay)
  • Net Banking (supported banks as displayed at checkout)
  • UPI (Google Pay, PhonePe, Paytm, BHIM, and other UPI-enabled apps)
  • Wallets (as available at checkout)
  • Other Methods* (EMI, Buy Now Pay Later, etc., if enabled and shown at checkout)

The availability of payment methods may vary based on user location, order value, or regulatory requirements.

2. Security Features of Payment Methods

We take payment security seriously and implement industry-standard safeguards, including:

  • SSL Encryption : All transactions are protected using Secure Socket Layer (SSL) technology.
  • PCI-DSS Compliance : Card payments are processed through PCI-DSS compliant payment gateways.
  • Two-Factor Authentication (2FA) : Card and UPI transactions may require OTP or app-based authentication as mandated by RBI.
  • Tokenization : Card details may be tokenized as per regulatory guidelines to enhance security.
  • Fraud Monitoring : Transactions are monitored for suspicious activity to prevent unauthorized use.

Note :We do not store complete card details on our servers..

3. Recurring Payments & Cancellation Procedure

Certain products or services may be offered on a subscription or recurring payment basis.

3.1 Authorization

By opting for recurring payments, you authorize us and our payment service provider to automatically charge your selected payment method at the agreed frequency.

3.1 Cancellation / Deactivation

You may cancel recurring payments using any of the following methods:

•⁠ ⁠Logging into your account and navigating to *Account Settings > Subscriptions*
•⁠ ⁠Using the cancellation option provided by the payment service provider (e-mandate/UPI AutoPay)
•⁠ ⁠Contacting our customer support team

Cancellation requests should be made at least *5 days* before the next billing cycle to avoid being charged.

4. User Fees & Charges

  • We do not charge any additional fees for using standard payment methods unless explicitly stated at checkout.

  • Any convenience fees, processing fees, or EMI charges, if applicable, will be clearly disclosed before payment confirmation.

  • Banks or payment service providers may levy additional charges (such as EMI interest or wallet fees) as per their terms.

5. Chargebacks, Refunds & Dispute Resolution

Certain products or services may be offered on a subscription or recurring payment basis.

5.1 Chargebacks

A chargeback may be initiated by the user through their bank or card issuer in case of:

•⁠ ⁠Unauthorised transactions
•⁠ ⁠Duplicate payments
•⁠ ⁠Non-receipt of products/services (subject to investigation)

Chargebacks are governed by the rules of the respective bank, card network, or payment service provider.

5.2 Refunds

  • Approved refunds will be processed to the original payment method.

  • Refund timelines typically range from *5–10 business days*, depending on the payment method and bank.

6. Payment Service Providers

Payments on our website are processed through authorized third-party payment gateways, which may include:

•⁠ Razorpay
•⁠ ⁠Pay you

These providers handle payment processing in accordance with applicable laws and their respective privacy and security policies.

7. Contact Information

For any payment-related queries, disputes, or assistance, you may contact us at:

Customer Support / Grievance Officer
Name: Tarun
Email: grievance@reginaldmen.com
Address: 4th Floor, Lakshmi Prasad Ashrayam ,Rd.No.38,Plot No 194, Ayyappa Society, Madhapur,Hyderabad, Telangana 500081

You may also contact the respective payment service provider using the details shared on their official websites.

8. Policy Updates

We reserve the right to update or modify this Payment Policy at any time. Any changes will be posted on this page and will be effective immediately upon publication.