Refund policy

REFUND POLICY Refunds are processed as follows:

We offer refund / replacement only in following cases

  1. Wrong product delivered
  2. Expired product delivered
  3. Damaged product delivered – Physical damage
  4. Missing product
  5. In case of any cancellation from the seller due to unexpected circumstances, a full refund will be initiated for prepaid & partial COD orders.

Step 1 – Raise a request within 2 days from the date of delivery along with an unboxing video through Email – info@reginaldmen.com or on WhatsApp at +91 8374525213 with the pictures of the issue you are facing and your order ID.

Step 2 – Allow us 48 working hours to review your request.

Step 3 – On reviewing your request, we will send our courier partner to collect the product delivered to you.

Step 4 – After your product(s) is received, we will verify it and initiate the replacement or refund accordingly.

Under what conditions will return / replacement requests not be accepted?

  • Opened/used/altered products.
  • Original packaging (mono cartons, labels, etc.) missing.
  • The return/replacement request is generated after 2 days from the date of delivery.
  • The return/replacement days will 4-7 working days.
  • The damaged/ missing product is reported after 2 days from the date of delivery.
  • Update received as product delivered but product not received and if reported after 24 hours from the time of delivery.
  • Change of mind
  • If any other brand's products are received
  • If you paid with cash, you will receive a refund in the form of either coupon codes or you will have to share the bank account details to our support team in order to process the refund.
  • If you paid with a credit/debit card, you will receive a refund to the same account from which you made the payment. Here are some items that are not eligible for return or replacement:
  • Items that have been damaged due to misuse.
  • Damage that occurs due to malfunctioning of products
  • Consumable items that have been used or installed.
  • Items with tampered or missing serial numbers.
  • Items that are not covered under the manufacturer’s warranty.
  • Items that are returned without all original packaging and accessories.

    RETURNS AND REFUND:
    (a) In the event, the order is undelivered by the delivery agent due to no fault of the Customer/User, or the order is lost in transit, the full amount will be refunded to the User’s bank account, in case of online payment.
    (b) In the event of a wrong or damaged product has been delivered, the Customer will have to report the same within 1 day of delivery and submit certain proof of damage or proof of wrong delivered item with a proper picture on our email ID i.e., info@reginaldmen.com. After a valid review by our team, the user’s request for return shall be accepted and the order shall be replaced with the correct product within 4 to 6 days of submitting the proof.
    (c) Kindly pack the product as originally received by you. You can stuff the bag with bubble wrap or any other material to avoid damage during transit. Please note that in case the product is damaged, altered or used, returned without the original packaging, or if the return request is initiated after 24 hours of order delivery we will not be able to
    process the refund.
    (d)Refunds will be initiated once the return order is received and checked by our team, usually within 24 – 48 hours of receiving the return. 
    REFUND ACCOUNT:

    (a) The refund will be processed to the original source of payment. It usually takes 3 – 6 working days for the amount to reflect in your account depending on the bank.
    (b) In case you received a freebie with your product, the same needs to be returned in case you wish to return the order.
    (c) In case you have received a replacement, the same is not eligible for return/replacement again. In case you have ordered multiple products as a part of your order, please raise a return request for all the products you wish to return at once. We will not be able to process multiple return requests for the same order. If you have any questions or complaints or feedback regarding our Shipping And Return Policy, you may contact us by:
    Email:​  info@reginaldmen.com